A cloud PBX solution simplifies the management of incoming calls for your staff, whether they are in the office or working remotely. If you’re seeking for solutions that will provide your teams more flexibility, cloud PBX may be just what you’re looking for. Let’s follow us to find out about what is cloud PBX in this post!
Contents
What is Cloud PBX?
A private branch exchange, or PBX, is a private phone system used within businesses to make calls and route incoming calls to the appropriate department.
If you are not currently using a cloud PBX system, your team most likely uses PBX to receive calls from outside contacts and then routes and announces them to the appropriate area. A PBX, for example, might be used by a hotel to route external calls to specific rooms, or by a bank to route incoming customer calls to the appropriate department for their inquiry.
A cloud PBX is just a PBX that is cloud-based. A cloud PBX system is hosted and controlled by a third party rather than consuming space on your own servers. As a result, remote access is much easier for all employees, allowing you to retain the configuration of a unified communication regardless of where your team is working.
How does Cloud PBX work?
Cloud PBX works by connecting all of your devices to your phone system via the internet. To use your cloud PBX, you must have a VoIP system, which is why most VoIP providers combine their virtual PBX with a service subscription.
Cloud PBX servers are located all over the world. Geographic disasters create less disruption, and when one server space is limited, others can cover the strain. The majority of service providers guarantee 99.999% uptime. Reliability is critical for businesses that want to transition from a traditional telephone system to a Cloud PBX phone system but are concerned about disruptions.
When integrating worldwide company communication, this type of technology is ideal. With a cloud phone system, all offices, even those located hundreds of miles apart, can use the same communication technology.
What are the Benefits of Cloud PBX?
The main benefit of cloud PBX is the flexibility it provides your employees. Your front desk crew may log in and take calls from any place because cloud PBX runs on remote servers rather than your onsite architecture.
You are not confined to your in-office VoIP configuration when using Cloud PBX to connect to any phone number via a web phone or mobile app. This makes it much easier for employees across the organization to work remotely – and with at least some form of remote or flexible working becoming the norm, this might be a substantial boost to your company’s productivity in the future.
Along with this, cloud PBX saves you money on hardware, server maintenance, and security. When you rent space on third-party servers, it is your host’s responsibility to administer, maintain, and secure those servers. Because cloud providers’ business model is based on their ability to accomplish this well, their budget for hardware maintenance and top-tier cybersecurity far outstrips what most firms can devote to this area.
So, while you will pay a monthly cost for cloud PBX, you will save money by not having to invest in the appropriate gear to run it on, not having to maintain servers for hosting, and not having to extend your IT crew to address cybersecurity concerns.
Why Should You Use a Cloud PBX System?
You might be wondering why our company requires an exchange with a private branch first. Why can’t we just use our cell phones or landline phones every day?
To control phone conversations at your company, you might use home phones or smartphones. But do you want to give the home phone or cell phone numbers of your employees to thousands or hundreds of thousands of foreigners? You would also lose several functions, such as limiting your employee phone capacity to what is available on consumer phones.
Vanity phone numbers: For individuals to reach your company in a professional and easy-to-dial manner, regardless of the number that your organization requires at any particular time. A PBX system also improves communication with employees. You can connect your phone to a PBX and dial a single extension instead of multiple seven or ten digits every time.
In addition to the user’s functions, a PBX can be a safer way to conduct internal and external television conversations. It is quite simple to construct many security layers for your hosted phone system by leveraging a Session Border Control (SBC), a SIP firewall, and security upgrades to protect against attacks. When a PBX central control hub is in place, it is also simple to reset all passwords and deactivate inactive phone numbers on a regular basis.
Conclusion
There are numerous considerations when deciding to migrate to a virtual, cloud-based private branch exchange. Better scalability, reduced cost, greater flexibility in setup and configuration, dedicated tech support, quicker maintenance, and simple process upgrades are all advantages of a cloud PBX. However, cloud PBX systems have the problem of relying on reliable local internet access for excellent phone service, as well as increased security threats.
Vanity phone numbers: For individuals to reach your company in a professional and easy-to-dial manner, regardless of the number that your organization requires at any particular time. A PBX system also improves communication with employees. You can connect your phone to a PBX and dial a single extension instead of multiple seven or ten digits every time.
