Should organizations consider switching to cloud based PBX systems in light of the rise of smartphones and remote working? Cloud based systems appear to be taking over many elements of technology. But are they a good investment for your company? In this post, we’ll go over how these cloud based PBX solutions function and why you should consider replacing your old landlines with them.
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What is a Cloud based PBX?
A cloud-based service PBX is essentially a phone system with no physical infrastructure (where both landlines and digital systems rely on physical servers to control and redirect calls). Everything is instead stored in the cloud.
The major message here is that as long as you have internet connectivity, you will have complete access to all phone services you may require. This reduces the need for any physical infrastructure and provides consistent service as long as there is an internet connection.
Furthermore, while being a local service, a cloud IP PBX would provide a worldwide connection, ensuring high quality for all calls in and out of Singapore.
How does a Cloud based PBX Work?
To set up your business cloud-based phone system, you will need to contact a service provider, just like any other system. The provider will do all of the heavy liftings, so data storage and management will be your job.
Once the system is properly configured, you only need to ensure that your internet connection is stable, and the PBX system will manage rerouting and transfers.
If you’ve used another digital phone system, it operates in the same way; the main difference is that all of the infrastructure is totally online, eliminating the need for local servers.
Why you should prefer using Cloud based PBX?
Simple installation
An onsite PBX system necessitates the purchase of servers, hardware, software, and systems. The company must also hire IT personnel to set up and customize the PBX system to meet its specific requirements.
In contrast, you can begin using a Cloud PBX system without committing additional time or resources. Without the need for an unique IT infrastructure, your company can begin using the Cloud-based PBX solution.
By providing an easy-to-use dashboard for monitoring inbound and outbound conversations, the providers make it simple for you to modify, tweak, and extend the capabilities of the Cloud PBX system.
Communication via multiple channels
Nowadays, communication and collaboration occur in a distributed environment through the use of a number of communication tools. To improve employee efficiency and customer experience, your company must support omnichannel communication.
A few typical features of an on-premise PBX system enable for omnichannel business communication. Cloud PBX, on the other hand, offers numerous modes of communication, including phone, video, and text. Furthermore, it handles inbound and outgoing calls via popular communication protocols such as VoIP, RTSP, RTP, and TCP/IP.
Scale as Needed
Scaling up or down an onsite PBX phone system requires more effort and resources.
Cloud-based PBX solutions can be scaled more easily by adding new extensions or generating more user accounts with no limits. You can also use a pay-as-you-go strategy to get the computer resources you need to manage increasing workload.
You may also improve corporate communication by monitoring and fine-tuning call-related activity using the portal’s analytics.
Maintain safety and dependability
Cloud PBX is hosted in offshore data centers that are managed by cloud service providers, who maintain and improve the cloud infrastructure to reduce downtime. To safeguard corporate communication, many providers put the PBX system on private cloud servers.
They also take precautionary measures to avoid security breaches and targeted attacks. Many firms choose for a Cloud-based PBX solution to attain improved levels of reliability and redundancy without investing in new resources.
Improve Disaster Recovery
A Cloud-based PBX system allows you to maintain corporate communication even in the event of natural or man-made calamities.
Because your staff use the internet to access the Cloud PBX system, they can interact with clients in distant locations. Cloud-based PBX systems enable you to effortlessly migrate or shift your firm without disrupting business communication.
Work in a distributed setting
Without developing a distributed work environment, you would be unable to provide continuous and seamless communication between your customers and staff.
A cloud-based PBX system allows your staff to utilize the hosted PBX solution from any location where they have internet access. Some businesses are increasingly implementing BYOD (bring your own device) rules to improve corporate communication by employing cloud-based technologies.
Are there Any Risks Associated with Cloud based PBX?
The possibility of a power outage, as with any other phone system, can be an issue. A power outage on a landline could shut a company off from the rest of the world, but this is not the case with cloud-based technologies.
When using a cloud-based PBX, customers can still make and receive calls using their mobile phone’s own independent power supply and data connection.
If there is one significant distinction between cloud-based PBX and traditional PBX, it has to be server security. Because all tasks are performed in the cloud, you must ensure that the data is secure and the service is stable. To avoid problems, look for a reputable provider with a strong and secure system.
